We are a leading provider of automotive learning services. We work with more than 30 automotive clients that require a partner offering cross-industry best practices combined with in-depth automotive industry experience.
It is imperative for today’s retail organizations to maintain quality and consistency in sales programs despite a high turnover rate of salespeople. Our automotive sales experts prepare your sales representatives for a successful transaction by developing sales skills, product knowledge and brand loyalty. We know that a successful sales team requires more than learning selling skills. They must also demonstrate a passion for the brand, reinforcing marketing messages and exhibiting comprehensive product knowledge. Using a blend of highly targeted and compelling content, training delivery and technology, we provide creative sales training programs to ensure your consultants become top-producing sales professionals.
We offer a wide array of sales launch services to help you maintain control, reduce costs and create the right emotional bond with the new vehicle. Our launch experts develop end-to-end, business-focused training programs that ensure sales teams and technicians are fully prepared to support your sales and customer support objectives. Controlled and consistent product launches are increasingly important to succeed in the market. A centralized launch approach, which can reduce costs by up to 30 percent, allows for the implementation of one set of standards and consistent marketing messages across all markets so that brand loyalty is strengthened, and high-quality training is guaranteed.
Technician proficiency has a significant impact on customer satisfaction and retention. The amount of time they spend in the service bay each day diagnosing and repairing vehicles influences the profitability of dealerships. Today’s quickly evolving automotive market — with increasingly complex technologies and regulations — requires an ongoing upgrade of technicians’ knowledge and skills. We train automotive repair personnel to troubleshoot, diagnose and repair the latest vehicle models using an optimized blend of both virtual and instructor-led training with hands-on activities together with one-on-one support through assembly line ramp-up.
It is our mission to maximize the profitability of our customers’ aftersales organizations with tailored customer care, sales and aftersales training programs for all staff members — workshop managers, parts employees and receptionists. Our programs align with each client’s unique corporate identity and aftersales processes.
We possess global experience in the design, delivery and maintenance of retail, service technical and safety learning programs for the EV industry, including long-established electric vehicle nameplates and emerging new energy vehicle start-ups. The landscape and technology in the automotive industry continue to dramatically evolve; from multiplexed electrical systems; to high-voltage hybrid and electric powertrains; and pervasive autonomous vehicle technology. Our learning solutions are founded on collaboration, continuous improvement and ongoing innovation, to assure our learning programs remain focused on training service technicians to become as advanced as the vehicles they service.
With our largest North American automotive customer, we earned the Brandon Hall Group “Excellence in Technology Award” for “Best Advancement in Sales Enablement and Performance Tool”.
VPS has earned the ``Excellence in Learning`` Gold award from Brandon Hall Group for the 3rd consecutive year for excellence in executing the “Best Certification Program” for our automotive customer.
Brandon Hall Group recognized VPS with an ”Excellence in Learning” Gold award for excellence in developing the ”Best Learning Strategy” digital transformation strategy for our automotive customer.
With our automotive customers, VPS has earned the ``Excellence in Learning`` Gold award from Brandon Hall Group for the “Best Use of Mobile Learning” as part of their digital transformation strategy.
With our largest North American automotive customer, we earned the Brandon Hall Group “Excellence in Technology Award” for “Best Advancement in Sales Enablement and Performance Tool”.
With one of our largest automotive customers, VPS earned a Silver “Excellence in Learning” award for our effective, innovative, and engaging Sales Manager Learning Journey, shifting traditional ILT to virtual delivery in a digital environment.
Vertex Professional Services (VPS) makes America’s Best Management Consulting Firm list for 4th consecutive year. Criterion is based on senior executive customer feedback across 16 capabilities including strategy, sustainability, and digital transformation. VPS is honored to be recognized for our expertise in enabling customers to achieve their business/people performance goals.
