We use your information to provide and improve the Site. By accepting the cookie consent on the Site, you agree to the collection and use of information in accordance with this Policy. We may collect two types of information from users for the Site: “Personally Identifiable Information” which is information that you provide that can be used to identify you (such as phone number, email, etc.) and “Non-Personally Identifiable Information” which is information that cannot be used to identify you (such as frequency of visits to the Site, browser type, etc.)
Personally Identifiable Information Collected that You Provide Us
The Personally Identifiable Information that you voluntarily provide to us when you use the Site can vary based on the specific activities, we undertake but typically consists of:
- Contact information: name, address, email address, phone number and any information that you choose to provide
- Employment information: job title, the company or organization you work for, details you may provide if you apply to work for us.
We use different methods to collect Personally Identifiable Information including, but not limited to, when you:
- fill in forms or use the functions and services on our website, including any interactive features such as an online forum on our website
- enter a contract with us (e.g., by means of our business development team, through service agreements, as a supplier, or a business partner, etc.)
- access our premises
- use our IT resources and communication systems (e.g., email, network, Wi-Fi, etc.)
- correspond with us by phone, email, letters or otherwise
- apply to work for us
- purchase products from us, or send us products for repair
- provide it to third parties who may disclose your information to us, such as our business partners.
Non-Personally Identifiable Information Collected Automatically or Aggregated
Non-Personally Identifiable Information may be collected when you visit our Site. This information may be collected automatically or aggregated Information that you provide us that does not identify you. For example, when we may collect your usage data, device type, other websites you visited recently, time and date of your visit and other automatic or aggregated Non-Personally Identifiable Information. We may collect, use, store, and transfer Non-Personally Identifiable Information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Cookie settings: You can revisit your cookie settings at any time to manage your preferences. However, if you do not accept cookies, you may not be able to use some portions of our Site. Furthermore, you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can learn more about cookies and how they work at www.allaboutcookies.org.
How We Use Your Information
The table below includes, but is not limited to, various ways we use Personally Identifiable Information, and which of the legal bases we rely on to do so. Note that Personally Identifiable Information may be used for more than one legal basis depending on the specific purpose for which your information is needed.
|Use of Personally Identifiable Information
||Legal Basis for processing
|For performance and administration of our customer contracts, warehouse, accounting, business development, service, purchase management and billing and collection purposes, including storage of information in company active directory systems for server, user, domain, or access management.
||Necessary for contract performance between you and us as well as for the purposes of ensuring network and information security.
|For customer relationship management, communicating with you about products, services
and events relating to The Vertex Company, or shipping-related communication, including storage of such information in our systems for the same purposes.
|Necessary for contract performance between you and us and for our legitimate business interests, namely the correct management of the business relationship as well as internal administrative purposes.
|For customer relationship, business contact, or supplier relationship management, including storage of such information in our systems.
||Necessary for contract performance between you and us and for our legitimate business interests, namely the correct management of the business relationship as well as internal administrative purposes.
|To process job applications where you apply to work with us, including where necessary to screen your personal information against denied parties’ lists/systems for processing employment applications.
||Necessary for contract performance between you and us and for our legitimate business interests, namely human resources purposes and the interest of preventing fraud, crimes and/or unlawful behaviors.
|To screen your personal information against denied parties’ lists/systems for controlling the access to our premises.
||It will be necessary for our legitimate business interests, namely the interest of preventing fraud and/or illicit behaviors and/or unlawful accesses as well as protecting our assets and premises.
|To screen your personal and shipping information against denied parties’ lists/systems for carrying out import/export controls.
||It will be necessary for our legitimate business interests, namely the interest of preventing fraud, crimes and/or unlawful behaviors.
|To operate our website, including any of its interactive features, to ensure network and information security, to monitor the performance of our website and to improve your user experience, experience, to improve our products, services, and websites.
||It will be necessary for our legitimate business interests, namely for the purposes of operating our website.
Sharing of Information Collected
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We may transfer your information to other third-party entities that further support the mission of Site and for the purpose of providing you with the Site for example to provide the Site on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used. These third parties have access to your Information only to perform these tasks on our behalf and we require that they do not disclose or use your information for any other purpose.
We may share your Information with our subsidiaries and affiliated companies (the “Vertex Company”) and may transfer your Information or from one country to another to accomplish the purposes listed above. When we transfer your Personal Information within the Vertex Company, we will do so consistent with applicable law.
We may transfer your Information on an as-needed basis to other third-party entities that further support the mission of Site and for the purpose of providing you with the Site for example service providers to provide the Site on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used. These third parties have access to your Information only to perform these tasks on our behalf and we require that they do not disclose or use your information for any other purpose.
Your personal information may also be maintained and processed by our service providers in countries other than the one in which it was collected, such as the United States, Canada, UK, member states of the European Union, and other jurisdictions.
How We Protect Your Information
The security of your information is important to us, and we strive to take measures to protect your information. All information we collect and process about you is stored on our secure servers located in our various business units or hosted in secure cloud-based environments. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How Long We Keep Your Information
Our information retention periods for Personally Identifiable Information are based on business needs and legal requirements. We retain information for as long as is necessary for the purpose(s) for which the information was collected including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.